FAQsQuestions tradies ask before they claim a slot
Straight answers, no fine-print games. More on the full FAQ page.
Chasing the detail on a specific promise? The five guarantees are further up this page, along with what the catch is, and the guarantee page has the limits in full.

G'day, I'm Jack D.I've been building websites for 15+ years, for clients around the world, including here in Australia. I build every SiteDone site myself. No account managers, no offshore handballs. You deal with me, start to finish.
Do I own my website and domain?
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The domain and the content are in your name from day one, not ours, and you can move the domain any time. The built site can be handed over after 9 paid months, with no handover fee.
Is there a lock-in contract?
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There is no long-term contract. It is 3 months to start, then month to month. After the first 3 months you can pause for a month or cancel, with 30 days' notice and no exit fee. Your domain is in your name from day one.
How do I actually sign up?
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Pick a plan and tick the terms. No monthly fees until your site is live. The $49 domain registration is separate. We send you a short form and a voice-note link straight after, that's the only part that needs you. From there we build it, you get a preview with two rounds of changes, and once you're happy it goes live and your first invoice lands.
What if I don't like the first version?
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You get a preview link and a short video walkthrough before launch, with two rounds of tweaks included. If you still don't like it after both rounds, we walk away and you owe nothing.
Can I cancel?
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Yes, any time after your first 3 months, with 30 days' notice and no exit fee. Before we process it we'll offer you a one month pause instead. If you still cancel, your site stays live until the month you've paid for ends, then we keep it in backup for 6 months. Pay again in that time and we restore it. We may send you a few emails during that window about restoring the site, and every one has an unsubscribe link.
Does Starter come with the 90-day lead guarantee?
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No. The 90-day lead guarantee is on the Core Hub and Local Dominator plans. Starter is a simple, low cost site to get you found and taking calls. If you want the guarantee, choose Core Hub, or upgrade later. If you upgrade, the 90 days start from the day you upgrade, once your Google Business Profile is verified and linked.
Do I need a Google Business Profile?
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For the 90-day lead guarantee on the Core Hub and Local Dominator plans, yes. It needs a verified Google Business Profile linked to your site. If you don't have one we help you set one up and walk you through Google's verification. If you already have one we work with it. You give us manager access so we can set it up, edit it and keep it linked. Google does the verification, and its timing varies. A postcard code usually arrives within 14 days, and a video review can take up to 5 working days, sometimes longer. Your 90 days start from the later of go-live and the day your profile is verified and linked. The profile is also where your Google reviews live.